Purchases are shipped from our warehouse in Gurugram, Haryana by reputed courier agencies. Please allow the following number of days from receipt of your order.

  • For India orders – All domestic orders are processed within 1-2 business days. You can expect delivery of the order within 3-7 business days. For locations that are in the interiors or in the difficult coverage area, this may take between 10-12 working days.
  • For International orders – All international orders are processed within 1-3 business days. You can expect delivery of the order within 7-10 business days.


  • 10:00 AM – 6:00 PM Monday – Saturday, excluding public holidays in the respective area of operation.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative recipient i.e. a family member, colleague, neighbour, etc. However, KE Healthcare Pvt. Ltd. takes no responsibility for goods signed by an alternative person.

KE Healthcare Pvt. Ltd. is not responsible for damage after delivery.

For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

Shipping and handling rates may vary based on the product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments


  • For India Orders:
    • We ship products throughout India and all orders above ₹499/- i.e. ₹500/- and above qualify for free domestic shipping. However, there is a flat shipping charge of ₹50/- if your total order value is less than ₹500/-
  • For International Orders:
    • We also ship internationally across all countries (currently except the EU). Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.